General Return Conditions

You have 10 days from the date of receiving your order to request a return or exchange.

To be eligible for a return, the item must:

  • Be in its original condition: unworn, unwashed, free of odors, and undamaged.
  • Have all original tags attached.
  • Be returned in its original packaging.

The following items are not eligible for return or refund:

  • Sale or discounted items.
  • Gift cards.
  • Personalized or custom-made items.

Return Process

Before returning any item, you must contact us by email at info@footveler.ca, and provide:

Before returning any item, you must contact us by email at info@footveler.ca, and provide:

  • Your order number.
  • The item(s) you wish to return.
  • The reason for the return.

Return shipping costs are the responsibility of the customer unless the return is due to our error (defective, damaged, or incorrect item). Original shipping fees are non-refundable.

Refund

Once your return is treated, we will notify you of the refund.

Once your return is treated, we will notify you of the refund.

  • If approved, your refund will be issued to your original payment method according to your bank delays.
  • Initial shipment charges are non-refundable.

Defective or Incorrect Items

  • If approved, your refund will be issued to your original payment method according to your bank delays.
  • Initial shipment charges are non-refundable.

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